Ordering and Delivery
At Kpau we are committed to delivering you only the highest quality accessories. We choose to use Australia Post registered services as our delivery partner to ensure your goods arrive as quick and safely as possible.
Can I order by phone or fax?
To ensure you receive your order as quickly as possible, we recommend you make your purchase via the Shopping Trolley on the Kpau website. However if you aren't not able to access the site, Kpau is happy to take your order by phone. Unfortunately, in order to protect your security; we do not accept faxed orders. Please feel free to contact us on +61 2 8080 8364. We are open Monday - Friday from 8AM to 9PM EST. Please leave a message and a Kpau representative would be more than happy to return your call to take your order.
To ensure you receive your order as quickly as possible, we recommend you make your purchase via the Shopping Trolley on the Kpau website. However if you aren't not able to access the site, Kpau is happy to take your order by phone. Unfortunately, in order to protect your security; we do not accept faxed orders. Please feel free to contact us on +61 2 8080 8364. We are open Monday - Friday from 8AM to 9PM EST. Please leave a message and a Kpau representative would be more than happy to return your call to take your order.
What forms of payment do you accept?
Kpau accepts Diners Club, MasterCard, Visa, Bankcard, and Direct Transfers. Remember, your credit card will only be charged once your purchase is shipped (never before that point). We do not accept cash, cheques or cash-on-delivery (C.O.D.).
Kpau accepts Diners Club, MasterCard, Visa, Bankcard, and Direct Transfers. Remember, your credit card will only be charged once your purchase is shipped (never before that point). We do not accept cash, cheques or cash-on-delivery (C.O.D.).
If you would like to pay by bank transfer please select the direct transfer option during the checkout process and you will then be sent an email with our bank account details. Please ensure you enter your Order Confirmation No. as the reference when you make the transfer. To ensure you receive your order as quickly as possible, email us at
customerservice@kpau.com.au indicating the product you'd like to purchase, the quantity, colour/size (if applicable) as well as your full name and address.
Once we have confirmed that we have received your payment via email we will dispatch your product!
How much do you charge for shipping?
Standard shipping to anywhere in Australia is AU$9.95. International orders are a flat rate of AU$20. All orders are shipped within 48hrs of receipt via registered Express Post and come with insurance to the value of $100.
For orders inside of Australia, please use an address where you will be available for delivery. If you are unavailable during the time of delivery a representative will leave a card for you detailing instructions on where you can go and pick up your order from the nearest Australia Post office.
If you are ordering from outside of Australia please be aware that Kpau is not responsible for any duties, tariffs, customs charges or additional charges levied by your country of entry. Kpau is not responsible for any additional charges once the items you have ordered have left Australia. Should charges be levied in your country, and should you refuse to pay them, your credit card will be charged for all outgoing and return delivery charges that may be incurred by Kpau When the returned merchandise is received by kpau, you card account will be credited for the merchandise only.
If you have questions regarding customs or duties charges and procedures in your country, it is your responsibility, not ours, to research this information PRIOR to placing your order.
If you have questions regarding customs or duties charges and procedures in your country, it is your responsibility, not ours, to research this information PRIOR to placing your order.
How long will it take to receive my order?
The length of time it takes to ship your order is dependant on where you are located. For orders within Australia delivery will be between 2 and 4 working days for standard delivery and next day delivery for all express orders, for international orders please allow between 5 and 12 working days.
The length of time it takes to ship your order is dependant on where you are located. For orders within Australia delivery will be between 2 and 4 working days for standard delivery and next day delivery for all express orders, for international orders please allow between 5 and 12 working days.
Can I track my order?
All orders are sent by Australia Post world wide. To track your orders with Kpau please click on the track my order icon on the bottom left hand side of the screen. Please have your consignment number ready (This would have been sent to you in our confirmation email) and enter into the Australia Post system to check where your delivery currently is. Alternatively you can contact us at customerservice@kpau.com.au
All orders are sent by Australia Post world wide. To track your orders with Kpau please click on the track my order icon on the bottom left hand side of the screen. Please have your consignment number ready (This would have been sent to you in our confirmation email) and enter into the Australia Post system to check where your delivery currently is. Alternatively you can contact us at customerservice@kpau.com.au
Do you ship to my country?
Yes, Kpau ships internationally to all countries!
Yes, Kpau ships internationally to all countries!
If you have any further questions regarding ordering and delivery please feel free to
email us here!